Contact

Get in touch

The quickest way to reach Jaco about a piece is to start a project — it sends him everything he needs to answer properly.

Common questions

How long does a custom piece take?

Every piece is handcrafted, and the time required depends on the design, complexity and current workshop schedule.

Some pieces are relatively straightforward, while others require detailed cutting, stitching, finishing and careful attention to the smallest details.

When we discuss your project, Jaco will give you an estimated completion time before work begins. Good craftsmanship takes time, and we'd rather get it right than rush the process.

How do I pay?

Once we've discussed your requirements and confirmed the design, you'll receive a quotation outlining the cost of your piece.

Payment arrangements will be confirmed before work begins, so you'll know exactly what to expect.

For ready-made pieces available in our shop, we'll guide you through the ordering and payment process.

Do you deliver?

Yes, we can arrange delivery within South Africa, or you can arrange collection by appointment.

Delivery costs depend on the size of your order and your location. We'll confirm any applicable costs before finalising your order.

Can you recreate a piece that's already sold?

Absolutely! Many of our pieces can be recreated or adapted to suit your preferences.

Because each item is handmade, no two pieces will necessarily be identical. You can also request changes to the colour, size, stitching, finish or other design details.

See something you love? Get in touch and let's discuss how we can make it yours.

What about returns and repairs?

We take pride in our workmanship and want you to be happy with your purchase.

If there's a problem with your item, please contact us so we can assess the issue and discuss the best solution.

As custom pieces are made specifically to your requirements, returns for a change of mind may not be possible. This does not affect your rights under applicable consumer protection laws.

For repairs, send us a description and photographs of the item, and we'll let you know what may be possible.